Frequently Asked Questions
ShopHorizon Ventures - Frequently Asked Questions (FAQ)
1. General Questions
What is ShopHorizon Ventures?
ShopHorizon Ventures is an online marketplace offering high-quality, trending, and affordable products across categories like electronics and lifestyle gadgets.
Where is ShopHorizon Ventures based?
We operate as an online e-commerce platform, serving customers worldwide with reliable products and fast shipping from the UK
How can I contact customer support?
You can reach us via email at shophorizonventures@zohomail.eu or through our contact page on the website.
2. Ordering & Payments
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express) and other secure payment options.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before item dispatch After that changes may not be possible.
Do you offer discounts or promotions?
Yes! We frequently run discounts, seasonal sales, and exclusive deals. Subscribe to our newsletter to stay updated.
3. Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location:
- UK: 5-7 business days
- International: 10-20 business days
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your package if tracking is available.
Do you offer international shipping?
No,Not yet but we are working on going worldwide..
4. Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused and unopened items. If you're not satisfied, contact our support team for a return authorization.
How do I request a refund?
To request a refund, email us with your order number and reason for return. Refunds are processed within 5-7 business days after we receive the returned item.
What if my item arrives damaged or defective?
If your order arrives damaged or faulty, contact us within 48 hours of receiving it, and we will provide a replacement or refund.
5. Affiliate Program
How can I join the ShopHorizon Ventures Affiliate Program?
You can sign up for our Affiliate Program https://af.uppromote.com/zvbqtu-ui/register to start earning commissions by promoting our products.
How much can I earn as an affiliate?
We offer competitive commissions starting at 15% on successful sales, with a 30-day cookie tracking period.
6. Other Questions
Do you have a loyalty program?
We are working on launching a loyalty program where customers can earn rewards and discounts. Stay tuned!
How do I stay updated on new products and deals?
Subscribe to our newsletter and follow us on social media for updates on new arrivals, promotions, and exclusive offers.
Still Have Questions?
Contact us at shophorizonventures@zohomail.eu or visit our Contact Us page for further assistance.